Política de envío

Last Updated: 3/29/2026

At Velvet vial, we are small but dedicated to giving customers the exceptional shopping experience they deserve. Our shipping policy is as straightforward as it can get!

Free shipping on all orders within the United States! We want to give you the best possible experience, so we strive to deliver your orders as fast as possible and offer the quickest shipping choices. Help us raise the level of our brand! We appreciate your patience! ＼(^-^)／

Shipping locations:

This policy covers orders within The United States of America.

Delivery & Processing Durations:

  • Orders after 6:00 PM CST (Central Time Zone) will be processed the following business day.
  • Standard order processing time is 1-2 business days from the date of order placed (Monday-Friday)
  • Shipping times may vary by the type of product and will be accurately reflected during checkout.

Transit time:

  •  Products that arrive the fastest will be in your area in 3-7 days, Monday-Friday (With handling time)
  •  Express Products will take between 5 to 9 business days, Monday-Friday (With handling time)
  •  Standard Products will take between 5 to 12 business days, Monday-Friday (With handling time)

Please note that these estimates are approximate only and may vary due to factors outside of our control.

Delivery Carriers:

We work with the following reliable delivery services to ship orders within the United States:

  • USPS
  • DHL Official

Delivery estimates will be shown at the time of checkout. Processing will begin once you place your order. Please note that delivery times are approximations only and might vary during holidays or peak seasons.

Shipping costs:

All orders within the United States qualify for free shipping.

Where we ship:

We currently ship to addresses in the United States only. However, we are working hard to make our products available for international shipping at some point in the near future!

Delivery Issues:

If you are experiencing delivery issues with your order, please contact customer service right away. We are here to assist you!

Monitoring of orders:

Once your order ships out, you will receive an email with tracking information. Use the link below to monitor your order.

Track order status: Track order status

Changes to This Policy:

We reserve the right to make changes to this policy at any time. The updated policy will be posted on this page with a new date indicating when it was last updated.

Questions?

Visit our FAQ page or contact customer service for any questions you might have.

Contact information:

  • store name: Velvet vial
  • Address: 585 S Martin Luther King Jr Ave Unit 208 Waukegan, Illinois, 60085
  • Email: support@velvetvial.store
  • Phone: +1 847-596-1865

Costumer service hours:

Monday-Friday, 9:00 AM - 6:00 PM (CST)

Response time: Within 24-48 business hours